CASE MANAGEMENT SERVICES
CARE COORDINATION AND SERVICE LINKAGE
CARF Accreditation Badge
CARF‑accredited provider delivering quality outcomes
Ohio Department of Behavioral Health
Aligned with Ohio Department of Behavioral Health (DBH) standards
QMHS Staff Mention
Qualified Mental Health Specialist staff on site.
(Ohio professional groups confirm the department’s name change in 2025. (Ohio Psychiatry))
Program Overview
AFLH provides case management services through its certified behavioral health agency in accordance with Ohio Department of Behavioral Health regulations and applicable Ohio Administrative Code requirements.
Case management services are designed to support coordination of care, service linkage, and monitoring of individualized treatment plans.
Services are delivered based on documented need and, when applicable, medical necessity criteria.
Types of Case Management Services
Case management services may include clinical and non-clinical components depending on assessed need and regulatory scope
Clinical Case Management
Clinical case management may include:
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Coordination of behavioral health treatment services
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Monitoring of treatment plan goals
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Communication with licensed providers
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Support related to symptom management planning
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Documentation of service engagement
Clinical case management services are delivered by appropriately credentialed professionals operating within scope of licensure.
Non-Clinical Case Management
Non-clinical case management may include:
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Referral and linkage to community resources
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Assistance with housing coordination
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Appointment scheduling support
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Coordination with educational or vocational services
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Communication with external agencies
Non-clinical case management services focus on service coordination and do not include psychotherapy or clinical diagnosis.
Service Delivery Standards
All case management services:
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Are based on individualized assessment
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Are documented according to regulatory standards
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Follow defined service parameters
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Operate within scope of practice
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May require service authorization depending on payer requirements
Frequency and duration of services are determined by assessed need and service eligibility criteria.
Coordination With Other Programs
Case management services may be provided independently or in coordination with:
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Outpatient treatment
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Day treatment programming
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Residential treatment
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Residential support services
Coordination activities are conducted within confidentiality and consent guidelines.
Documentation & Compliance
Case management services include:
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Service documentation
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Progress note completion
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Monitoring of service engagement
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Treatment plan updates when applicable
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Compliance with regulatory documentation timelines
Services are subject to internal quality assurance review and regulatory oversight.
Who May Benefit From Case Management
Case management may be appropriate for individuals who:
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Require coordination between multiple providers
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Need structured service linkage
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Benefit from monitored treatment engagement
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Require assistance navigating behavioral health systems
Eligibility is determined through formal assessment and referral review.
Service Limitations
Case management services do not include:
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Psychotherapy
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Psychiatric evaluation
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Medication prescribing
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Inpatient hospital services
Clinical services are provided separately through appropriate licensed professionals.
Licensing & Compliance Statement
AFLH’s Case Management Services are certified by the Ohio Department of Behavioral Health and delivered in accordance with applicable Ohio Administrative Code regulations. Services are based on individualized assessment, documented need, and regulatory service parameters.