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FREQUENTY ASKED QUESTIONS

01.

What types of residents do you accept?

Answer

We accept veterans, individuals with mental health challenges, and seniors requiring non-medical assistance and care.

02.

What is included in AFLH’s care services?

Answer

AFLH’s care services include residential care, medication assistance, caseworker support, meals, housekeeping, and community activities.

03.

What are your visiting hours?

Answer

Our visiting hours are from 9 AM to 9 PM daily

04.

Is there a cost associated with AFLH services?

Answer

For information on pricing, please contact us directly.

05.

What amenities and support services are available to residents?

Answer

We offer comfortable, furnished living spaces, educational and vocational resources, health and wellness programs, and various community activities.

06.

How soon can a resident move in after completing the intake process?

Answer

Once the intake and eligibility review are complete, we work to schedule a convenient move-in date. The time frame varies based on individual circumstances.

07.

What level of medical or emergency support is available on-site?

Answer

AFLH is not a medical facility, but our staff assists with medication self-administration and monitors residents’ well-being. Emergency protocols are in place to secure immediate assistance when necessary.

08.

How often are care plans updated?

Answer

Our staff regularly monitors each resident’s progress and adjusts the care plan as needed to ensure it meets their evolving needs.

09.

What is the staff-to-resident ratio?

Answer

For specific staffing details, please contact us directly.

10.

What is your policy on resident independence and privacy?

Answer

We respect each resident’s privacy and independence, providing tailored support based on individual needs.

11.

Can residents bring personal belongings or furniture?

Answer

For guidelines on personalizing living spaces, please contact us directly.

12.

What support is available for mental health needs?

Answer

We offer assistance with medication management, dedicated caseworker support, and personalized care plans designed to address mental health needs.

13.

Are meals provided, and can they accommodate dietary restrictions?

Answer

We provide three nutritious meals daily and accommodate specific dietary needs upon request.

14. 

How are medications managed, and what assistance is provided?

Answer

Residents receive assistance in safely self-administering their medications at scheduled times.

15.

Can residents leave the facility with family or on outings?

Answer

Residents can participate in weekly community outings. For family outing policies, please contact us.

16.

How are family members or case managers kept informed of resident well-being?

Answer

Our team provides regular updates through caseworkers or designated family contacts.

17.

Is there an orientation process for new residents?

Answer

Yes, after confirming move-in, we offer a comprehensive orientation to introduce residents to our services and routines.

18.

How can I contact AFLH for more information?

Answer

  • Phone: 614-808-1011

  • Fax: 614-706-7388

  • Address: 620 Taylor Station Road, Suite A, Gahanna, OH 43230, United States

  • Website: www.aflh.org

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KNOWLEDGED BASED - GENERAL INFORMATION

What is AFLH Group Homes?

AFLH Group Homes is a Residential Care Facility (Class 2) dedicated to providing exceptional care for veterans, individuals with mental health challenges, and seniors who require non-medical assistance.

Who does AFLH serve?

AFLH serves veterans, individuals with mental health challenges, and seniors needing supportive residential care.

What is the mission of AFLH Group Homes?

Our mission is to provide a safe, nurturing, and supportive environment that enhances the quality of life for each resident.

What types of residential care services does AFLH offer?

AFLH provides safe and comfortable living environments, tailored care, medication assistance, caseworker support, meals, housekeeping, and regular community outings.

Does AFLH provide medication assistance?

Yes, our staff assists residents with the safe self-administration of their medications at scheduled times.

What support is available through caseworkers at AFLH?

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Are meals and housekeeping services provided at AFLH?

Yes, we offer three nutritious meals daily, and our housekeeping team provides weekly cleaning services for residents.

What social or recreational activities are available to residents?

We organize bi-weekly community outings to places like movie theaters, parks, and buffets to promote social engagement and well-being.

How do I begin the application process at AFLH?

Start by completing the intake form available on our website. This form collects essential information about the prospective resident to help us assess their needs

What happens after the intake form is completed?

Our team reviews the submitted information, gathers necessary documents, and conducts an assessment to understand the resident’s needs.

How is eligibility determined at AFLH?

After completing the assessment and document collection, our care specialists review the information to confirm eligibility and determine the right fit for our facility.

Can prospective residents tour the AFLH facility?

Yes, if eligibility requirements are met, we invite prospective residents and their families to tour the facility and experience the environment firsthand.

What happens after the facility tour if a resident decides to move in?

If a prospective resident chooses to proceed, we schedule a move-in date and provide a comprehensive orientation.

What is included in the orientation process?

During orientation, we introduce the resident and family to our team, discuss daily routines, and go over available services.

How is a personalized care plan created?

After orientation, we develop a tailored care plan that outlines the specific services and support provided, based on the resident’s unique needs.

What ongoing support does AFLH provide?

Our team provides continuous support, with regular assessments to adapt the care plan as the resident’s needs change.

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